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Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.  If you would like to make a formal complaint, then you can read our full complaints procedure here.  Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviours.  This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What to Do If We Cannot Resolve Your Complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves.  They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you can take your complaint to the Legal Ombudsman.

Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.  You also need to refer your complaint to the Legal Ombudsman within one year of the problem you are complaining about happening, or if the problem occurred more than one year ago, you need to bring your complaint within one year of you becoming aware of the problem.

Contact details

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am and 5pm
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman, PO Box 6167, Slough SL1 0EH

News

15.05.25

The Great Escape Festival 2025

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25.04.25

Ivor Novello Awards – Nominations

We would like to congratulate the following on their nominations at this year’s Ivor Novello Awards with The Ivors Academy...

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07.04.25

Russells Running Club!

Congratulations to the members of the Russells Running Club (Simon Jordan, Matthew Shore, Daisy Macnutt, Lewis Lawrence, Melissa Hutter, Alexandra...

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03.04.25

Russells Sponsors Funny Women Industry Panel…

Russells is delighted to continue its support of Funny Women by sponsoring its Industry Panel & Mentoring Meetup event on...

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02.04.25

New Partners at Russells

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11.03.25

Vacancy – Commercial Music Lawyer New…

We are looking for a 2-4 PQE lawyer to join our commercial music team, in the new artist department. The...

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11.03.25

Vacancy – Corporate Senior Associate

We are seeking an experienced Corporate Lawyer (5+ PQE) to join our growing corporate team. In this exciting role you...

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06.03.25

Russells’ International Women’s Day Breakfast 2025!

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03.03.25

BRIT Awards 2025 – Winners

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26.02.25

Russells Responds to Government Consultation on…

Click HERE to read the response in full.

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20.02.25

Corporate Solicitor Vacancy

We are seeking a Corporate Lawyer (2-5 PQE). In this exciting role, you will join the corporate team, playing a...

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19.02.25

Vacation Scheme Placement 2025

In July 2025 Russells will welcome four participants to take part in a week-long programme to experience life as a...

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10.02.25

Grammy Awards 2025 – Winners!

We would like to send our huge congratulations to the following individuals on their wins at this year's Grammy Awards:...

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07.02.25

Our Corporate Department is Hiring a…

Personal Assistant to 2 Partners and 3 Associates Duties include but not limited to: Providing diary management for internal and...

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29.01.25

Lola Young’s “Messy” Reaches No1!

We are thrilled to congratulate Lola Young who has scored her first ever No1 single with "Messy".  Lola is one...

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24.01.25

BRIT Award 2025 – Nominations

We'd like to extend our huge congratulations to the following artists who have been nominated for this year's BRIT Awards:...

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Russells Solicitors

Email: media@russells.co.uk

Phone: 020 7439 8692

Fax: 020 7494 3582

Yalding House,
152-156 Great Portland Street,
London W1W 5QA

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Price & Service Information

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