Complaints Procedure
The Solicitors Regulation Authority can help you if you are concerned about our behaviours. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What to Do If We Cannot Resolve Your Complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you can take your complaint to the Legal Ombudsman.
Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint. You also need to refer your complaint to the Legal Ombudsman within one year of the problem you are complaining about happening, or if the problem occurred more than one year ago, you need to bring your complaint within one year of you becoming aware of the problem.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am and 5pm
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman, PO Box 6167, Slough SL1 0EH
Ivor Novello Awards 2026 – Nominations
We’re thrilled to congratulate the following writers on their nominations for this year’s Ivor Novello Awards: Best album CMAT –...
Read Full ArticleClair Obscur: Expedition 33 – BAFTA…
We are delighted to congratulate Kepler Interactive as Clair Obscur: Expedition 33 leads this year’s BAFTA Games Awards with 12...
Read Full Article2026 Brit Award Winners!
We’re thrilled to congratulate the following artists on their wins at this year’s Brit Awards! Wolf Alice – Group of...
Read Full ArticleRussells eBulletin: the Employment Rights Act…
The highly anticipated Employment Rights Act has finally landed. The Act will advance significant changes to a number of areas...
Read Full ArticleGrammy Awards 2026 – Winners!
We’re so proud to congratulate Lola Young and Yungblud on their wins at the 2026 Grammy Awards on Sunday! Lola...
Read Full ArticleHELP (2): War Child’s Iconic Charity…
We were delighted to see the Guardian write-up on the making of “HELP (2)”, the reboot of War Child’s iconic...
Read Full ArticleBrit Awards 2026 – Nominations!
We’re thrilled to congratulate the following artists on their nominations for this year’s Brit Awards: ARTIST OF THE YEAR Lola...
Read Full ArticleMOBO Awards 2026 – Nominations!
We are so excited to congratulate the following artists on their nominations at this year’s MOBO Awards: Best Female Act...
Read Full ArticleBBC Radio 1 Sound of 2026…
We are so proud to congratulate Florence Road and Sasha Keable, who have both been named on the BBC Radio...
Read Full ArticleEmployment Bulletin: Government backtracks on Day…
The Government announced last week that it has now dropped its plans to allow employees to claim unfair dismissal from...
Read Full ArticleThe Employment Rights Bill: the biggest…
The Employment Rights Bill, expected to receive Royal Assent this Autumn, introduces a wave of landmark changes to UK employment...
Read Full ArticleThe Russells Running Club
Congratulations to the members of The Russells Running Club (Alexandra Murray, Chris Gossage, Ellen Fasham, Melissa Hutter, Ryan Vince and Simon...
Read Full ArticleChristopher Walenty Dreja, Founding Member of…
Christopher Walenty Dreja, renowned musician, photographer, and founding member of The Yardbirds, passed away peacefully on September 25, 2025, at...
Read Full ArticleRussells’ Recruitment Open Evening 2025
Update - the application process for our Recruitment Open Evening will close at 5pm tomorrow (15th October 2025)!
Read Full ArticleBoxxer interim injunction application
Russells is delighted to have successfully obtained an interim injunction for its boxing promoter client, Boxxer Limited, against John Wischhusen,...
Read Full Article